The functions, duties and powers of the Board, in addition to the functions, duties and powers set forth elsewhere in this Act, shall be as follows:
(a) To acquire, build, expand, reform and rehabilitate the service system, or cause to do so,
(b) To formulate and implement, or cause to be implemented, policies on the use of the service,
(c) To prevent the misuse of potable water and prevent pollution of potable water,
(d) To carry out, or cause to be carried out, study, research and survey on the source, distribution of potable water, and sanitation,
(e) To formulate and implement, or cause to be implemented, short- term and long-term policies on the service system,
(f) To ascertain such investment as required for the operation of the service and prepare a plan for the same, and arrange, or cause to be arranged, financial resources,
(g) To identify the source of funding required for the expansion and development of the service and acquire the same,
(h) To have the rate of tariff of the service fixed pursuant to the prevailing laws,
(i) To make necessary arrangements for the provision of qualitative and effective service,
(j) To give license to the service providers for providing the service, or provide the service by entering into an agreement with the service providers,
(k) To recover, or cause to be recovered, the fixed tariff in consideration for the service provided to the users,
(l) If any user is aggrieved while providing the service by the service provider, to hear the grievance and provide appropriate remedy,
(m) To perform such other functions as prescribed as may be required for the operation of the service.